|Available with||User platform Cashless.fr|
You can track the progress of your users' balance refund requests directly from the Back Office.
Tracking pending requests
Cashless System > Cashless.fr > Refunds > Approved
On this platform you have an overview of the requests with each status:
- Requested : The end user has registered their request on cashless.fr, you must approve them to set them as "planned".
- Planned : You have approved these refund requests: the system checks the accuracy of the remaining balance on the cashless tags. The Cashless tags are blocked and unusable, unsynchronized transactions are being recovered.
- Failed : Paypal only.
- Confirmed : These requests can be grouped as a file for your bank / Paypal / Payzen.